Written Communication: Email, Memos, and Messages That Achieve Results
Write clearly, concisely, and persuasively to get the action or response you need.
Written communication is often overlooked, but it's critical in organizations. A poorly written email gets misunderstood, creates conflict, or fails to prompt action. Effective written communication has a clear purpose (What do I want the reader to do or know?), is organized logically (main point first, then details), uses plain language (avoid jargon and complex sentences), and respects the reader's time. Different formats have different norms: email might be more casual, a memo more formal, a Slack message more brief. The key is matching your tone and structure to your purpose and audience. Most people write too much—edit ruthlessly to…
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