Spot the proxy metric trap
Identify when an engagement proxy is being mistaken for user satisfaction.
A product analytics dashboard on a large monitor in a war room, blank chart cards and trend shapes, a sticky-note cluster beside the screen, a support inbox panel represented by abstract blank cards, two coworkers reviewing the screen, clean white and graphite room with teal accents, no text, words, letters, numerals, logos. A dashboard on a monitor shows several blank chart cards. One large chart is visually emphasized, while a smaller support inbox panel sits to the side. The team is celebrating the large engagement chart while a smaller support signal sits nearby. Find the part of the scene that…
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