Effective Feedback and Performance Coaching
Deliver feedback that motivates improvement and builds capability rather than defensiveness.
Effective feedback is crucial for personal and professional growth, yet many individuals struggle to receive or deliver it constructively. This exercise aims to equip participants with frameworks such as SBI (Situation-Behavior-Impact) and the feedback sandwich technique, which balance affirmation with constructive criticism. Additionally, learners will explore coaching questions that foster self-awareness and engagement in problem-solving. Poorly delivered feedback can harm relationships and decrease motivation; conversely, well-crafted feedback accelerates development by focusing on specific behaviors rather than personal traits. Managers who master this skill build high-trust teams where employees feel supported and motivated to improve. For instance, a manager's use of…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in