The Vendor Sandbox With Raw Customer Chats
Identify the data-minimization and access-control failures in a prototype workflow before customer data leaves the governed environment.
A realistic product prototype workshop in a clean bright meeting room, diverse team members around laptops, a contractor about to upload a bundle of customer chat printouts and files, sticky notes with blank colored shapes on a glass wall, a locked storage cabinet nearby, space at top for overlay, no text, words, letters, numerals, logos. A contractor is about to upload raw customer chat logs into a vendor sandbox for a sentiment prototype. The logs include identifiers and complaint details. The room also has risk sticky notes and a locked cabinet, which are not the main problem. The demo is…
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