Deflect the Address Change Without Trapping Them
Apply deflection as a reversible routing decision instead of a containment wall.
Realistic customer support operations scene with a support specialist watching an AI chat flow on a large monitor represented by abstract panels, a packing table visible through a glass wall, bright clean logistics office, open space for overlay controls, no text, words, letters, numerals, logos. A support specialist monitors an AI chat about changing a shipping address. The order may still be editable, but it is close to moving into a locked packing state. The bot can help only while the order is still editable. A customer asks to change the delivery address before the package leaves. Which bot behavior…
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