Transforming Feedback Culture at TechNext

{"company":"TechNext","sections":[{"label":"Situation","title":"The problem","body":"In Q1 2023, TechNext's employee engagement score was just 52%, significantly below the industry average of 68%. With a team of 150 employees, this disengagement risked turnover costs estimated at $300,000 annually."},{"label":"Decision","title":"What they did","body":"Instead of traditional annual reviews, the new first-time manager introduced a bi-weekly feedback cycle that emphasised immediate and constructive feedback. They also included team members in setting personal development goals, creating a sense of ownership and accountability."},{"label":"Outcome","title":"The result","body":"By Q3 2023, employee engagement surged to 75%, a 23% increase that reduced turnover by 15%. The bi-weekly feedback system worked by promoting continuous dialogue, making feedback feel like…

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