Resolving Peer Conflict through Emotional Intelligence
To effectively resolve a conflict with a colleague using EI.
{"problem":"You and a colleague, Sarah, disagree over the allocation of a $10,000 budget for a project. Each of you believes your proposal is more important. The conflict is impacting team morale and productivity.","pitfall":"A novice might focus solely on winning the argument rather than understanding the underlying emotions and motivations of both parties, which can escalate the conflict instead of resolving it.","steps":[{"label":"Step 1: Identify Emotions","calculation":"Recognize my feelings of frustration and Sarah's likely feelings of being undervalued.","annotation":"Understanding my own emotions is crucial to prevent them from clouding judgment. Recognising Sarah's emotions is equally important, as it allows for empathy and a more…
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