Navigating Executive Conflict with Emotional Intelligence
Resolve a team conflict impacting project timelines.
{"problem":"Two department heads, Alex and Jamie, are at an impasse over resource allocation for a $500,000 project due in 3 months. Alex wants 70% of the resources while Jamie insists on 60%. Their conflict is causing delays, risking a $100,000 penalty for late delivery.","pitfall":"Novices often focus solely on the issue at hand without addressing the emotional triggers behind the conflict, leading to superficial solutions that fail to resolve underlying tensions.","steps":[{"label":"Step 1: Identify Emotions","calculation":"Listen to Alex and Jamie's concerns and frustrations. Note their emotional states: Alex is anxious about meeting project goals, Jamie feels undervalued.","annotation":"Recognising the emotional landscape helps in understanding…
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