Microsoft's Empathy Revolution
Emotional intelligence can transform corporate culture and performance.
{"company":"Microsoft","sections":[{"label":"Situation","title":"The problem","body":"In 2019, Microsoft faced a productivity crisis, with employee engagement scores plummeting to a mere 65%, significantly below the industry average of 78%. This low engagement resulted in a 20% increase in project delays, threatening deadlines and client satisfaction."},{"label":"Decision","title":"What they did","body":"In response, Satya Nadella, CEO, implemented a culture shift focused on emotional intelligence training for senior leaders. Instead of traditional performance reviews, they adopted a 'growth mindset' approach, encouraging leaders to actively listen to their teams and foster open dialogues about challenges and emotions."},{"label":"Outcome","title":"The result","body":"As a result, employee engagement soared to 85% within a year, while project delays were…
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