Mediacorp's Feedback Revolution

{"company":"Mediacorp","sections":[{"label":"Situation","title":"The problem","body":"In 2022, Mediacorp's digital marketing department faced a staggering 15% drop in client satisfaction scores, down from 85%. The team was struggling with unclear communication and missed deadlines, leading to a backlog of 30 projects at risk of non-delivery."},{"label":"Decision","title":"What they did","body":"Instead of traditional feedback surveys, Mediacorp implemented 'Feedback Fridays,' a dedicated hour each week where team members shared insights on ongoing projects. This informal setting encouraged open dialogue and reduced the fear of criticism, fostering a culture of continuous improvement."},{"label":"Outcome","title":"The result","body":"As a result, client satisfaction scores surged to 92% within six months, while project backlog decreased by 70%, bringing…

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