How Unilever Revamped Employee Engagement During Change

{"company":"Unilever","sections":[{"label":"Situation","title":"The problem","body":"In 2021, Unilever faced a 30% employee engagement score in its North American division, primarily due to a major restructuring initiative that left many feeling uncertain about their roles. The leadership team was under pressure, as a dip in engagement could lead to a projected loss of $100 million in productivity."},{"label":"Decision","title":"What they did","body":"Instead of applying a top-down approach to the restructuring, Unilever introduced a 'change ambassador' program, empowering selected employees from various departments to lead grassroots initiatives. These ambassadors conducted regular feedback sessions and workshops to better align the changes with employee concerns, fostering a sense of ownership and…

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