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COMMUNICATION4 MIN READ

Deliver the Bad News or Delay?

Decide how to communicate tough news to stakeholders.

{"question":"Your team has discovered a major flaw in a product set to launch next week, risking a £500,000 contract. Do you inform stakeholders now, risking their trust, or delay the announcement to buy time for a fix?","options":[{"title":"Communicate the flaw immediately","description":"By informing stakeholders now, you maintain transparency and trust, which is crucial for long-term relationships. However, this may damage your team's credibility and lead to immediate backlash, jeopardising future projects."},{"title":"Delay the announcement","description":"By buying time to fix the flaw before informing stakeholders, you can present a solution rather than just a problem, potentially saving the relationship. However, this risks being viewed as…

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