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Frequently asked · 25 answers

The questions people ask before they sign up.

Honest answers. If we don't know, we say so. If you want a real person, jump straight to contact.

Getting started 5 questions

The first ten minutes, what to expect, and what happens if you change your mind.

What exactly happens in the first session?+
You take a 90-second scan that maps how you process information (visual, narrative, builder, debater) and where you are on a small skill ladder. Then you get one nugget. That's it. Eleven minutes total. No tutorial maze, no setup fees.
Do I need to install anything?+
No. Omie runs in the browser and as a native iOS / Android app. The mobile app is the same product, just nicer to use on the train.
Can I try it before paying?+
Yes. Fourteen days free, no credit card, full product. Teams get a 30-day pilot with a real human onboarding lead.
How long until I see results?+
Most learners feel the loop click around day 9. Managers see measurable team skill movement around week 6. We send you the data either way.
What if I fall off?+
Omie is built to recover. Miss three days and you get a softer nudge plus a shorter session. Miss two weeks and we pause your streak rather than punish you. It's a learning product, not a punishment product.

Pricing & billing 5 questions

No surprise invoices. Annual plans included.

How much does it cost?+
Individual: $12 / month or $99 / year. Teams: $9 / seat / month at 50+ seats, with volume discounts to $5. Enterprise plans are custom. See the pricing page for the full breakdown.
Do you have annual plans?+
Yes, two months free vs. monthly. Annual is the default for teams over 25 seats.
Can I cancel any time?+
Yes, one click in account settings. Annual plans get a prorated refund within the first 30 days, no email back-and-forth.
Do you offer nonprofit or student pricing?+
Yes. 50% off for registered nonprofits, free for students with a .edu email. Apply at omie.com/social.
What payment methods do you accept?+
Card (Visa, Mastercard, Amex), SEPA, iDEAL, ACH, and invoice on annual plans over $5k. We do not currently take crypto.

Product & engine 5 questions

How the adaptive part actually works, in plain English.

What's an 11-minute nugget?+
A single learning unit: 90 seconds of context, three to five interactive checks, a short stretch. Designed to fit between meetings and stick in long-term memory.
How does the adaptation actually work?+
Every interaction (click, hesitation, skip, replay) updates two models: what you know and how you prefer to learn. The next nugget is selected from a graph of 18,000 units based on both. It is not a recommendation feed.
Can I build my own content?+
Yes. The Omie Studio (free with team plans) lets you author nuggets in 20 minutes flat. Content authored in Studio plugs straight into the adaptive engine.
Does it work for technical skills?+
Yes. Strongest libraries today: software engineering (system design, debugging, AI / LLM), product, design, sales, and people management. Finance and ops are catching up.
Is the AI coach actually useful?+
Ada (the coach) helps with two things well: clarifying a concept you just hit, and stretching your understanding with follow-up questions. It is not a search box and it doesn't invent quotes.

Teams & admin 5 questions

How rollouts work in real organizations.

How do I roll out Omie to my team?+
Your onboarding lead walks you through a four-week rollout: kick-off, manager training, learner launch, first review. Most teams hit 80%+ active in the first two weeks.
Do you integrate with SSO?+
Yes. SAML 2.0 and OIDC on all team plans. Okta, Azure AD, Google Workspace, Jumpcloud all tested.
Can managers assign content?+
Yes, with care. Managers can assign skill goals and stretch tracks. They cannot assign individual nuggets, by design, that's the engine's job.
What about HRIS sync?+
Native integrations with BambooHR, Personio, Workday, Rippling, Hibob. SCIM for everything else.
Is there a real human on the team plan?+
Yes. A named onboarding lead for the first 90 days, then a customer success partner for the life of the contract. Not a ticketing queue.

Security & data 5 questions

The short version. See the security page for the long version.

Are you SOC 2 certified?+
Yes, SOC 2 Type II since March 2024. The latest report is available under NDA, ask your account lead.
Where is data hosted?+
EU customers: AWS Frankfurt (eu-central-1). US customers: AWS N. Virginia (us-east-1). Data is never replicated across regions without consent.
Is data encrypted at rest?+
Yes. AES-256 at rest, TLS 1.3 in transit. Key management via AWS KMS with per-tenant keys on Enterprise plans.
Are you GDPR compliant?+
Yes. Full DPA, EU representative listed on the GDPR page, data subject rights workflow built into the product.
Do you train models on my data?+
No. Customer content is never used to train Omie's models. Aggregate, fully anonymized usage signals improve the engine, you can opt out in admin settings.

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